Customer Experience and Airbnb

Airbnb and customer experience is an important topic for anyone who hosts an Airbnb.
The age of customer service is over. Today, it’s all about the customer experience. Customers have certain expectations when it comes to the quality of any services provided. When you are an Airbnb host, you want your guests to have a stay that is memorable. 
Guests expect outstanding service and genuine care from the beginning to the end of their stay.
In this article, you’ll learn some basic tips to give your guests the best customer experience possible when staying at your Airbnb.
Trust is a MustYou don’t want to go into any situation with an attitude of distrust. By showing your guests that you believe they will treat your place respectfully, you create a warm atmosphere. They are actually more likely to take care of your place when they feel like you trust them.
It’s imperative that you take into consideration your guests' privacy and respect it. Don’t barge in unexpectedly at any given moment to “make sure” they are respecting your place. Give them fair notice if you want to come by.
Be mindful of how you word any rules that you have laid out for guests. For instance instead of saying “Don’t let food sit out overnight in the kitchen”, you could say “Remember to put any leftover food in the refrigerator at night”. This little shift actually makes a big difference.
 Be Thoughtful
Your guest may have an allergy to nuts or just seasonal allergies in general. If you leave a bowl of peanuts on the counter as a welcoming gesture for guests, you may want to switch to chocolate candies.
If it’s seasonal allergies, you could make sure you don’t have a bunch of flower plants around the house.
Communication is KeyBeing transparent is important when dealing with your guests. Make them aware of any information you would want to know about if you were their guest. If there is construction going on right outside the bedroom window every morning it is best to tell them upfront.
The 3 pillars of Airbnb customer experience are trust, thoughtfulness, and communication.