How To Deliver Great CX Despite Labor Shortage

When it comes to customer experience (CX), you may have noticed things aren’t the way they used to be. Just about everyone has experienced one of the following: Longer lines, longer wait times when calling customer support, canceled flights, shorter business hours, and fewer people at the store who can provide customer support.
Reasons for the current labor shortage include wanting to work from home, competitive wages, early retirements, relocations, switching careers, and other employee concerns driven by the pandemic. 
While nobody can do anything about inflation and supply-chain issues, here are several ways businesses can still deliver great CX:
3 Ways Businesses Can Still Deliver Great CX 
1. Employees Don’t Just Want a Paycheck, They Want a Sense of Fulfillment
Obviously, money is important. And while many businesses have been paying higher wages to retain employees, it’s not the reason they stay. 
Giving your staff a quality employment experience, giving them respect and a feeling their part of a team, can help your business stay fully staffed when employees at other companies feel they may be treated better somewhere else.
2. Personalize CX By Automating
Although automation is no substitute for one-on-one human interaction, it can help keep customers happy when there are staff shortages. By sending customers follow-up messages, or personalized emails, your company can keep clients engaged while other staff is working on other projects and interacting with customers face-to-face.
3. Onboarding: Making New-Hire Paperwork Easier
As soon as a company hires a suitable candidate, they want them to be able to contribute as soon as possible. Automating training and making paperwork easier to fill out can help businesses save time and money.
Through automated onboarding, business managers can even keep track of their employee’s progress so they can know if new recruits are on track and are ready to provide customers with a high standard of service.
Automation frees up more time so businesses can focus on directly communicating with customers.